Cookie & Tracking Policy

Last Updated: November 2025

This Cookie & Tracking Policy (“Policy”) explains how penyelesaian.com (“Penyelesaian,” “we,” “us,” or “our”) collects, uses, stores, and manages cookies and other tracking technologies when you visit or interact with our website. This Policy works together with our Privacy Policy, Terms & Conditions, Intellectual Property Notice, Return & Refund Policy, Shipping Policy, Cancel/Change Order Policy, and all other policies.

By accessing penyelesaian.com, you consent to the use of cookies and tracking technologies in accordance with this Policy. You may adjust your browser settings or discontinue using our website if you do not agree.

1. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or mobile phone) when browsing our website. They enhance your experience, enable site functionality, and support personalized content and advertising.

  • 1.1 Session Cookies: Temporary cookies deleted when you close your browser.
  • 1.2 Persistent Cookies: Remain after leaving our website to remember preferences or login details.
  • 1.3 First-Party Cookies: Created directly by penyelesaian.com.
  • 1.4 Third-Party Cookies: Set by external services like analytics, ads, or payment providers.

2. Tracking Technologies We Use

  • 2.1 Web Beacons (Pixel Tags): Track user behavior, email interactions, and content engagement.
  • 2.2 Log Files: Automatically collected info such as IP, browser type, referrer, and timestamp.
  • 2.3 Local & Session Storage: Stores website data temporarily or long-term for smoother browsing.
  • 2.4 Analytical & Advertising Scripts: Tools for traffic analysis, performance measurement, and marketing optimization.

3. Categories of Cookies We Use

Cookie Type Purpose Examples of Data Collected Retention
Essential Cookies Enable core website functions Cart ID, session token, authentication token Session or up to 1 year
Performance & Analytics Measure traffic, user behavior Page views, clicks, time on page Up to 2 years
Functional Cookies Remember user preferences Language settings, saved items Up to 2 years
Advertising & Marketing Personalized ads, remarketing Browsing activity, purchase intent Up to 2 years
Security Cookies Prevent fraud & unauthorized access IP address patterns, login attempts Session or up to 1 year

4. Why We Use Cookies

  • 4.1 Website Functionality: Ensure pages, menus, cart, and checkout work correctly.
  • 4.2 Personalized Shopping: Recommend dresses, bags, chain belts, and other products.
  • 4.3 Enhanced Order Management: Cookies optimize:
    • Handling Time: 1–2 business days
    • Transit Time: 2–6 business days
    • Order Cut-Off: 5:00 PM EST, Mon–Fri
  • 4.4 Analytics & Optimization: Monitor traffic & performance.
  • 4.5 Security & Fraud Prevention: Detect malicious activity.
  • 4.6 Advertising & Marketing: Remarketing, affiliate tracking, campaign measurement.

5. Third-Party Cookies & Tracking Tools

We may use third-party services for analytics, ads, social media, payments, and shipping. Third-party cookies are controlled by their respective policies; we do not store full data from these providers.

6. How Cookies Support Website Policies

  • Shipping Policy: Order confirmation, address validation, and tracking.
  • Return & Refund Policy: Facilitate 70-day returns, 10-day refunds, zero-fee returns.
  • Privacy Policy: All cookie data processed per privacy principles.
  • Terms & Conditions: Enforce security and site rules.
  • Cancel/Change Order Policy: Store order identifiers for permitted modifications.
  • DMCA & IP Notice: Protect content, detect scraping, monitor unauthorized use.

7. Your Cookie Choices & Control

  • Manage cookies through browser settings: block, delete, or get notifications.
  • Opt-out tools provided by some analytics and advertising vendors.
  • Private browsing modes prevent persistent cookies.
  • Declining non-essential cookies may limit some website features.

8. Data Retention Periods

  • Session Cookies: deleted when browser closes
  • Persistent Cookies: up to 24 months depending on category
  • Security Cookies: up to 12 months for fraud prevention

9. Do Not Track (DNT) Signals

penyelesaian.com does not currently respond to DNT signals. Manage cookies manually through browser settings if desired.

10. Children’s Data

We do not knowingly collect data from children under 13. Contact us immediately to request deletion if such data is collected.

11. Updates to This Policy

Policy updates are posted here with a revised “Last Updated” date.

12. Contact Us

Customer Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
Email: support@penyelesaian.com
Website: penyelesaian.com