Shipping Policy
Last Updated: November 2025
Welcome to Penyelesaian. We are committed to delivering a reliable, transparent, and efficient shipping experience for every customer. This Shipping Policy outlines how orders are processed, the timelines you can expect, shipping costs, delivery methods, and all related logistics information.
Our store specializes in elegant dresses, premium bags, and stylish chain belts designed for modern lifestyles. To match the quality of our products, we provide a clear, customer-focused shipping framework so you always know what to expect from the moment you place your order until it arrives at your door.
1. Order Processing & Handling Times
All orders placed on Penyelesaian.com go through a structured fulfillment process to ensure careful handling, accurate packaging, and timely dispatch.
Order Handling Timeline
| Stage | Time Required | Details |
|---|---|---|
| Order Verification | Same day | Confirms payment, product availability, and customer details |
| Order Processing | 1–2 business days | Items are picked, inspected, packed, and prepared for courier pickup |
| Order Completion for Dispatch | Within handling window | Tracking number assigned and shipping label generated |
Order Cut-Off Time:
Orders placed before 5:00 PM (GMT-05:00) Eastern Time, Monday–Friday begin processing the same business day. Orders placed after the cut-off, on weekends, or holidays start processing the next business day.
We do not charge handling fees. All preparation and packaging costs are included in the flat shipping rate.
2. Shipping Rates & Delivery Costs
Penyelesaian offers a simple flat-rate shipping fee for all U.S. domestic orders.
| Shipping Method | Cost | Applies To |
|---|---|---|
| Standard Shipping (USPS / UPS / FedEx / DHL eCommerce) | $6.99 Flat Rate | All U.S. orders |
3. Estimated Transit Time
| Shipping Method | Estimated Delivery Time | Carrier Partners |
|---|---|---|
| Standard Shipping | 2–6 business days | USPS, UPS, FedEx, DHL eCommerce |
Delivery time may vary due to weather, seasonal volume, or carrier delays.
4. Total Delivery Time Overview
| Phase | Timeframe | Description |
|---|---|---|
| Order Handling | 1–2 business days | Order is prepared and transferred to carrier |
| Carrier Transit | 2–6 business days | Shipment travels through carrier network |
| Total Delivery Time | 3–8 business days | Typical full delivery window |
5. Shipping Coverage Area
Penyelesaian ships to all 50 U.S. states, including P.O. Boxes and rural addresses (carrier-dependent).
6. Delivery Services & Tracking
All shipments include tracking.
Our Delivery Partners:
USPS, UPS, FedEx, DHL eCommerce
Tracking Information:
You will receive a tracking number and link via email once your order ships.
7. Order Status & Updates
Customers can check order status using the email tracking link or by contacting support.
| Day | Support Availability |
|---|---|
| Monday – Saturday | 8:00 AM – 7:00 PM (EST) |
| Sunday | Closed |
Email: support@penyelesaian.com
8. Address Accuracy & Shipping Issues
Customers must provide accurate addresses. Incorrect addresses may cause delays or returns.
9. Delivery Attempts & Lost Packages
If a package is marked delivered but cannot be found, customers should:
- Check with neighbors or building staff
- Verify the delivery address
- Contact the carrier
- Contact our support team
10. Shipping Restrictions
No hazardous or restricted items are included in our catalog. Dresses, bags, and chain belts ship normally.
11. Delays Beyond Our Control
Events such as severe weather or carrier delays may affect delivery times.
12. Damaged or Opened Packages
If your item arrives damaged, please take photos and contact us within 48 hours.
13. Packaging Standards
- Clothing packed in protective mailers
- Bags wrapped to avoid damage
- Chain belts secured in protective pouches
14. Contact Us
Penyelesaian Support Team
Email: support@penyelesaian.com
Hours: 8:00 AM – 7:00 PM (EST), Monday–Saturday