Terms & Conditions

Last Updated: November 2025

Welcome to Penyelesaian. These Terms & Conditions (“Terms”) govern your access to and use of penyelesaian.com, including all products, services, and features offered through the website. By visiting or using our site, you acknowledge and agree to comply with these Terms. If you do not agree, you must discontinue all use of the site.

Penyelesaian is an online retail store specializing in dresses, bags, and chain belts, with shipping fulfilled through USPS, UPS, FedEx, and DHL eCommerce. Our policies—including Shipping Policy, Return & Refund Policy, Privacy Policy, Cookie Policy, and others—form part of these Terms.

1. Definitions

“Company,” “We,” “Us,” “Our” refers to Penyelesaian.
“Website” refers to penyelesaian.com and all associated pages.
“User,” “Customer,” “You,” “Your” refers to individuals who access or use the website.
“Products” refers to all items available for purchase from the website.

2. Use of the Website

You must use the website solely for lawful purposes. You agree not to:

  • Engage in unauthorized access, hacking, or data scraping
  • Disrupt website functionality
  • Impersonate another person or entity
  • Use automated tools to collect data without permission
  • Upload malicious code, viruses, or harmful scripts

Penyelesaian reserves the right to restrict or terminate your access if misuse is detected.

3. Product Information

We strive for accuracy in presenting product descriptions, pricing, colors, and specifications. However:

  • Colors may appear differently due to screen variations
  • Measurements are approximate
  • Product availability may change at any time
  • We may modify or discontinue products without notice

If an error is found in pricing or information, we may cancel the order and notify you.

4. Order Process

By placing an order, you confirm that:

  • Your information is accurate
  • You are authorized to use the payment method
  • You accept the terms shown during checkout

You will receive an email confirmation after ordering, but it does not guarantee acceptance. We reserve the right to accept or reject orders.

5. Pricing & Payment

We use secure third-party payment processors. Prices are in USD unless stated otherwise.

Accepted payment methods may include:

  • Credit/debit cards
  • PayPal
  • Shop Pay, Apple Pay, Google Pay (when available)

6. Shipping & Delivery

Shipping follows our Shipping Policy.

Stage Duration Notes
Handling Time 1–2 business days Order cut-off: 5:00 PM (GMT-05:00), Mon–Fri
Transit Time 2–6 business days USPS, UPS, FedEx, DHL eCommerce
Shipping Cost Flat rate $6.99 Applied per order

We are not responsible for delays due to weather, customs, or carrier issues.

7. Returns & Refunds

Returns follow our Return & Refund Policy.

Return Window: 70 days from delivery date
Refund: Processed within 10 days after approval, no fees deducted

Refunds go back to the original payment method. We may reject returns not meeting conditions.

8. Account Registration

You are responsible for maintaining account security and accuracy. We may suspend or delete accounts violating these Terms.

9. Intellectual Property Rights

All content, images, text, logos, and product listings belong to Penyelesaian. You may not copy, reproduce, or distribute content without permission.

10. Third-Party Services

We use third-party providers for payments, shipping, analytics, and hosting. Their terms and privacy rules apply independently.

11. Privacy & Data Protection

Your information is handled according to our Privacy Policy. While we use security measures, no system is completely risk-free.

12. Cookie Usage

Cookies improve performance and user experience. Details are included in our Cookie Policy.

13. Prohibited Conduct

Users may not:

  • Commit fraud
  • Resell products commercially without permission
  • Distribute harmful content
  • Attempt unauthorized data access

14. Limitation of Liability

Penyelesaian is not liable for indirect, incidental, or consequential damages, including lost profits or data. Your sole remedy is limited to the product’s purchase value.

15. Disclaimer of Warranties

Products and services are provided “as-is” and “as available.” We do not guarantee uninterrupted website service or complete product accuracy.

16. Indemnification

You agree to indemnify Penyelesaian from claims arising from misuse, violation of Terms, or unauthorized activities.

17. Order Cancellation & Changes

Order changes follow our Cancel/Change Order Policy. We may cancel orders due to unavailability, suspected fraud, billing issues, or listing errors.

18. Governing Law

These Terms are governed by U.S. law. Disputes will be resolved through negotiation first, then legal channels if needed.

19. Termination

We may suspend access or terminate accounts for harmful behavior or violation of these Terms.

20. Changes to These Terms

We may revise these Terms at any time. Updated versions will display a new “Last Updated” date. Continued use means acceptance.

21. Contact Us

Penyelesaian – Customer Support
Email: support@penyelesaian.com
Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)