Privacy Policy

Last Updated: November 2025

Welcome to Penyelesaian. We value the trust you place in us when shopping for dresses, bags, and chain belts. Protecting your personal information is a responsibility we take seriously. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through penyelesaian.com.

By using our website, you acknowledge that you have read and understood this policy. If you do not agree with any part of it, please discontinue use of our services.

1. Information We Collect

We collect information necessary for processing orders, improving website performance, and providing customer support.

1.1 Personal Identifiable Information (PII)

Information you voluntarily provide during checkout or account registration:

  • Full name
  • Billing and shipping addresses
  • Email address
  • Phone number
  • Payment details (processed securely by third-party providers)

1.2 Automatically Collected Information

When you browse our website, we automatically collect information using cookies, pixels, and similar technologies:

  • IP address
  • Browser type and version
  • Device type
  • Time zone settings
  • Pages visited and interaction patterns
  • Referring URLs

This data helps us analyze trends, optimize functionality, and prevent fraudulent activities.

1.3 Transactional and Order Information

  • Order history
  • Product preferences
  • Delivery details
  • Return or refund requests

2. How We Use Your Information

2.1 Order Processing & Fulfillment

  • Verifying orders
  • Processing payments
  • Providing shipping and tracking updates
  • Handling returns and refunds (70-day return, 10-day refund, no fees)
  • Delivering orders via USPS, UPS, FedEx, or DHL eCommerce

2.2 Customer Support

Our team is available Monday–Saturday, 8:00 AM–7:00 PM (EST) to:

  • Respond to questions and inquiries
  • Assist with returns or shipping issues
  • Provide product or account-related information

2.3 Website Optimization

Automatically collected data helps us:

  • Improve overall website performance
  • Enhance product and page navigation
  • Detect fraudulent or suspicious behavior
  • Analyze visitor trends and traffic patterns

2.4 Marketing & Communication

With your consent, we may use your email to:

  • Send promotional offers
  • Notify you of new product releases
  • Share policy changes or updates

You may unsubscribe at any time using the link included in our emails.

3. Sharing Your Information

We do not sell or rent your personal information. We only share it with trusted service providers when necessary to operate our business.

3.1 Payment Processors

Third-party payment providers securely handle your payment details. We do not store full credit card or bank information.

3.2 Shipping Carriers

To deliver your order according to our Shipping Policy (1–2 days handling, 2–6 days transit), we share necessary shipping data with:

  • USPS
  • UPS
  • FedEx
  • DHL eCommerce

3.3 Service Providers

We may share limited information with trusted partners providing:

  • Website hosting
  • Analytics and reporting tools
  • Technical support

3.4 Legal Requirements

We may disclose your information if required by law, a court order, or government request.

4. Cookies and Tracking Technologies

Cookies help us personalize your experience and improve website performance. We use:

  • Essential Cookies – Required for checkout and core functions
  • Performance Cookies – Used for analytics and traffic monitoring
  • Marketing Cookies – Used for personalized offers and promotions

You may disable cookies in your browser settings; however, some features may not work correctly.

5. Data Security

We use strict measures to protect your data, including:

  • SSL encryption
  • Secure payment gateways
  • Firewall protection
  • Limited employee access to personal data

No online system is completely risk-free, and by using our site, you acknowledge this inherent risk.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders
  • Meet tax, accounting, or legal requirements
  • Support your customer account

You may request deletion of your information unless laws require us to retain it.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request corrections or updates
  • Ask for data deletion
  • Opt out of marketing communications
  • Disable cookies

To exercise any of these rights, contact us using the information below.

8. Children’s Privacy

Our website is not designed for children under 13. We do not knowingly collect data from minors, and if such data is discovered, we will delete it immediately.

9. Third-Party Links

Our website may include links to other websites. This Privacy Policy applies only to penyelesaian.com; we are not responsible for external sites or their practices.

10. Policy Updates

We may update this Privacy Policy periodically. Changes will be reflected with a new “Last Updated” date at the top of this page. Continued use of our site means you accept the updated terms.

11. Contact Us

If you have questions or need help regarding your information, please reach out to us:

Penyelesaian – Customer Support
Email: support@penyelesaian.com
Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)