Refund & Return Policy

Last Updated: November 2025

At Penyelesaian, we prioritize transparency, fairness, and customer satisfaction. Our Return & Refund Policy ensures that every customer can shop confidently—whether purchasing a dress, bag, or chain belt. This policy explains return eligibility, timelines, refund processes, and how we support you from start to finish.

We never charge fees — no restocking fees, no return fees, and no hidden costs.

1. Return Window

We offer a generous 70-day return window from the date your item is delivered.

Return Timeline Overview

Category Details
Return Window 70 days from delivery
Return Fees None — all returns are free
Eligible Items Dresses, bags, chain belts in approved condition
Ineligible Items Items severely damaged or altered by customer
Proof Required Order number or receipt

2. Return Eligibility Requirements

To qualify for a return, items must meet the following conditions:

  • Unused and unworn
  • Unwashed
  • Tags must be attached
  • Returned in original packaging
  • Accessories must be complete and untangled
  • Bags must be free from scratches, stains, or creasing caused by use

Light try-on is acceptable as long as the item remains in new, sellable condition.

3. No Fees — Ever

You will never be charged for:

  • Return shipping
  • Restocking fees
  • Inspection fees
  • Processing fees
  • Refund transaction fees

4. How to Start a Return

To request a return:

  1. Email us at support@penyelesaian.com.
  2. Include:
    • Full name
    • Order number
    • Item(s) you want to return
    • Reason for return (optional)
  3. We will send a prepaid return label and instructions.
  4. Package your item, attach the label, and drop it off at the designated carrier facility.

Customer Support Hours

Day Support Time
Monday – Saturday 8:00 AM – 7:00 PM (EST)
Sunday Closed

5. Return Shipping

All return shipping is handled through our partner carriers:

  • USPS
  • UPS
  • FedEx
  • DHL eCommerce

All return shipping costs are fully covered by us.

6. Return Processing Timeline

Returns are inspected within 48–72 hours after arriving at our facility.

Inspection Checklist

  • Condition verification
  • Packaging and accessory check
  • Tag and label confirmation

7. Refund Policy

Refund Timeline

Refund Type Processing Time Details
Standard Refund Up to 10 business days Processed after item approval
Refund Method Original payment method No exceptions
Refund Fees $0.00 No charges of any kind

Your bank may require an additional 3–5 business days to post the refund.

8. Exchanges

We do not offer direct exchanges. To exchange an item:

  1. Return the original item.
  2. Receive your refund.
  3. Place a new order.

9. Non-Returnable Items

  • Items severely damaged due to misuse
  • Items not in original condition
  • Items missing components

Normal signs of trying on apparel do not disqualify a return.

10. Items Damaged Upon Arrival

If your item arrives damaged or defective:

  1. Take clear photos or a short video
  2. Email us within 48 hours at support@penyelesaian.com
  3. We will expedite a free replacement or full refund

11. Lost or Missing Returns

If your return package is lost by the carrier, we will:

  • Handle the carrier claim
  • Issue your refund once verified
  • Ensure you are not responsible for the loss

12. Cancellation & Change Requests

Orders may be changed or canceled only if not yet shipped. Contact us immediately with your order number.

If already shipped, you may return the item once delivered.

13. Policy Alignment

This Return Policy aligns with our Shipping Policy, including:

  • 1–2 day handling window
  • 2–6 day transit window
  • Carrier partners and support hours

14. Our Commitment to You

We prioritize:

  • Fairness
  • Speed
  • Zero fees
  • Reliable communication
  • Clear timelines

We work to ensure every experience with Penyelesaian is smooth and stress-free.

15. Contact Us

Penyelesaian Customer Support
Email: support@penyelesaian.com
Hours: Monday–Saturday, 8:00 AM – 7:00 PM (EST)