Cancel & Change Order Policy
Last Updated: November 2025
At Penyelesaian, we understand that customers may occasionally need to modify or cancel an order shortly after placing it. This Cancel & Change Order Policy outlines the conditions, timelines, and procedures for order changes and cancellations. All customers are encouraged to review this policy before placing an order.
This policy aligns with our Shipping Policy, Return & Refund Policy, Privacy Policy, Cookie Policy, and Terms & Conditions.
1. Order Processing Timeline
Once an order is placed on penyelesaian.com, processing begins promptly to ensure fast delivery times.
| Stage | Timeline | Notes |
|---|---|---|
| Order Placement | Day 0 | Customer submits and pays for the order. |
| Handling Time | 1–2 business days | Orders are packed and prepared for shipment. |
| Order Cut-Off Time | 5:00 PM (GMT-05:00), Mon–Fri | Orders placed after this time process the next business day. |
| Transit Time | 2–6 business days | Delivery via USPS / UPS / FedEx / DHL eCommerce. |
Because processing begins quickly, the ability to cancel or modify an order is limited to specific timeframes.
2. Eligibility for Order Cancellation
To request an order cancellation, customers must contact us before the order has been shipped.
Cancellation Window:
Orders can be canceled within 12 hours of being placed if they have not entered packing or shipping.
Once an order is marked as “Processing,” “Packed,” or “Shipped,” cancellation is no longer possible.
How to Request Cancellation
Email us at: support@penyelesaian.com
Include:
- Full Name
- Order Number
- Reason for Cancellation
We will confirm eligibility and issue a full refund if the order qualifies.
3. Eligibility for Order Changes
Customers may request adjustments such as:
- Changing the shipping address
- Updating product variations (color, size, design)
- Replacing an item
- Modifying quantity
Change Request Window:
Modifications are allowed within 12 hours after order placement if the order has not been shipped.
Once the order enters any fulfillment stage (processing, packed, shipped), no further changes can be made.
How to Request Order Changes
Email: support@penyelesaian.com
Include:
- Full Name
- Order Number
- Specific change(s) requested
- Any updated details
4. Orders Already Shipped
If your order has already shipped:
- Cancellation is not available
- Order changes are not possible
Customers may still proceed with a return after delivery under our:
- ✔ 70-Day Return Window
- ✔ Full Refund within 10 Days After Approval
- ✔ No Fees at All
Please refer to the Return & Refund Policy for complete details.
5. Incorrect Information Provided by Customer
Penyelesaian is not responsible for:
- Incorrect address input
- Wrong product choices
- Duplicate orders
- Typographical errors
If reported within the 12-hour window, we will help correct them.
If reported after shipment, customers must wait for delivery and then initiate a standard return.
6. Order Cancellations by Penyelesaian
We reserve the right to cancel orders due to:
- Payment verification issues
- Suspected fraud
- Product unavailability
- Incorrect pricing or product information
- Violations of Terms & Conditions
If your order is canceled:
- You will be notified via email
- A full refund will be issued automatically
7. Refund Timeline for Canceled Orders
| Refund Type | Timeline | Notes |
|---|---|---|
| Approved Cancellation | 1–2 business days | Refunded to original payment method |
| Bank Posting Time | 3–5 business days | Depends on bank/card issuer |
No fees or deductions apply.
8. How to Contact Us
Penyelesaian – Customer Support
Email: support@penyelesaian.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
We recommend contacting us immediately after placing an order to maximize the chance of successful cancellation or modification.
9. Agreement to This Policy
By placing an order on penyelesaian.com, you acknowledge and agree to this Cancel/Change Order Policy and all related store policies.